Workforce Optimization for Customer Service | Add a service channel in Channel Management
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YouTubeServiceNow Documentation
Workforce Optimization for Customer Service | Add a service channel in Channel Management
Demonstrates using Channel Management in Workforce Optimization for Customer Service to add and configure a service channel. Chapters: 00:00 Intro 00:00 Add service channel 00:00 Add queue to channel 00:00 Set up channel KPIs #servicenow #servicenowdemo #wfoforcustomerservice #wfolandingpage Role required: sn_channel_mgmt.admin This video was ...
657 viewsDec 18, 2023
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