Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

The CRN 2026 Partner Program Guide takes a look at how partner programs changed over the last 12 months to incorporate or support the selling of AI solutions by channel Partners.

The MarketWatch News Department was not involved in the creation of this content. MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly ...

What actually moves business forward varies by industry. Much like virtual receptionists, another example of digital labor, AI specialists “are not sentient, they never sleep. They don't go to the ...

ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same ...

ServiceNow has been growing its revenue quickly and has a big potential driver with its Control Tower solution. UiPath's stock is very cheap, and it has a huge potential opportunity in AI agent ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

(RTTNews) - Zoom Communications, Inc. (ZM) announced on Tuesday has introduced Zoom Virtual Agent 3.0 (ZVA), an upgraded AI-powered customer service solution designed to automate complex interactions ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

Agentic AI applications can accomplish specific tasks with minimal human supervision. Yet only 5% of enterprise apps integrated AI agents in 2025, according to Gartner (NYSE: IT), suggesting that most ...