Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new ...

SAN FRANCISCO, March 9, 2026 /PRNewswire/ -- Prismforce, an AI-powered Talent Supply Chain platform, today announced a new agent-based talent supply chain solution built on the ServiceNow AI Platform, ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, launched the ...

ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same ...

The MarketWatch News Department was not involved in the creation of this content. MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

(RTTNews) - Zoom Communications, Inc. (ZM) announced on Tuesday has introduced Zoom Virtual Agent 3.0 (ZVA), an upgraded AI-powered customer service solution designed to automate complex interactions ...

ServiceNow Government Forum — At its annual Government Forum today, ServiceNow announced powerful new solutions to deliver mission-critical outcomes for the public sector through trusted AI. Coming ...