Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

With new no‑code agents, enterprise search, and AI Docs/Sheets/Slides, Zoom aims to bridge collaboration and execution, even as rivals such as Microsoft and Google dominate core productivity platforms ...

The CRN 2026 Partner Program Guide takes a look at how partner programs changed over the last 12 months to incorporate or support the selling of AI solutions by channel Partners.

The MarketWatch News Department was not involved in the creation of this content. MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

As anticipation builds for the first race weekend of 2026, our Official Partner Airia is inviting innovators, creators and problem-solvers to take on a challenge of their own. Hosted by Airia, the ...

(RTTNews) - Zoom Communications, Inc. (ZM) announced on Tuesday has introduced Zoom Virtual Agent 3.0 (ZVA), an upgraded AI-powered customer service solution designed to automate complex interactions ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. MCFARLAND, Wis.--(BUSINESS WIRE)--Today, Amtelco announced the release of ...

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...