Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for

Yet, traditional ITSM frameworks often rely heavily on manual processes that create inefficiencies, accuracy issues, and slow resolution times. As organizations scale and user demands grow more ...

ServiceNow CEO says AI could push jobless rate into 30% range for new grads

ServiceNow CEO Bill McDermott said AI could push the unemployment rate among recent college grads into the mid-30% range ...
CRN

ServiceNow pitches ‘major opportunity for partners’ at London AI Summit

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...
American Banker

Visa, Mastercard accelerate AI tools for businesses

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.
diginomica

Forward-looking technical debt - the hidden cost of AI hesitation

ServiceNow's Adam Spearing on why AI inaction is creating a new kind of forward-looking technical debt — and how to build the right foundations for sustainable adoption before the gap becomes ...
The Motley Fool

Better AI Software Stock: ServiceNow vs. Salesforce

Fears of AI displacing software companies resulted in share price drops for ServiceNow and Salesforce. Salesforce saw 9% year-over-year revenue growth in the third quarter and raised its 2025 ...
ZDNet

Microsoft and ServiceNow's exploitable agents reveal a growing - and preventable - AI security crisis

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...
Forbes

ServiceNow’s AI Strategy Fuels Strong Q4 Earnings As Enterprise Adoption Accelerates

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying ...
CSOonline

ServiceNow BodySnatcher flaw highlights risks of rushed AI integrations

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...
Dark Reading

'Most Severe AI Vulnerability to Date' Hits ServiceNow

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it. ServiceNow is a ...
Bloomberg L.P.

ServiceNow CEO McDermott Extends Contract Through 2030

ServiceNow Inc. Chief Executive Officer Bill McDermott extended his contract to remain with the software provider through at least the end of 2030. McDermott, 64, was named CEO in November 2019 after ...