While Salesforce has mitigated SaaSpocalypse risks via Anthropic, its Frankenstein architecture creates a heavy Integration ...

Yet, traditional ITSM frameworks often rely heavily on manual processes that create inefficiencies, accuracy issues, and slow resolution times. As organizations scale and user demands grow more ...

The draft legislation represents a concerted effort to establish a unified national standard for data privacy, addressing the fragmented regulatory framework created by a patchwork of state laws.

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

ServiceNow's Adam Spearing on why AI inaction is creating a new kind of forward-looking technical debt — and how to build the right foundations for sustainable adoption before the gap becomes ...

We’re no longer certain that software firms will outperform over the next decade, but positive outcomes remain possible for names like Salesforce.

Quick Read ServiceNow (NOW) is down 19% YTD and 41% off highs, Atlassian (TEAM) dropped 35%, and Salesforce (CRM) fell 24% as Anthropic research shows 75% of programmer positions face AI displacement.

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...

Google is rolling out Gemini 3.1 Pro as a preview. The upgraded model improves reasoning and problem-solving. There’s no date for when Gemini 3.1 Pro will be generally available, but Google says it ...

Chinese AI startup MiniMax, headquartered in Shanghai, has sent shockwaves through the AI industry today with the release of its new M2.5 language model in two variants, which promise to make high-end ...