Yet, traditional ITSM frameworks often rely heavily on manual processes that create inefficiencies, accuracy issues, and slow resolution times. As organizations scale and user demands grow more ...

ServiceNow experts and customers highlight why acting at pace, deploying cross-system AI agents and governance are key in AI ...

Digital identity vendors are accelerating product integrations as businesses look for stronger, more seamless ways to verify users across sectors.

Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Nvidia Corp. has made a “significant investment” in artificial intelligence developer Thinking Machines Lab Inc. as part of a partnership that the companis announced today. Th ...

Advsr AI Spotlight Highlighting notable AI moves at the intersection of strategic operating companies and emerging startups. Big ideas in the works. Strategic Deployments of AI CVS Health and Google ...

The conversational AI agent manages the IT support journey – from intake through resolution and feedback – in a single WhatsApp conversation.

New research from a BYU psychology professor finds that replacing face-to-face interaction with online communication can weaken social connections and increase feelings of isolation. As video calls, ...

Fears of AI displacing software companies resulted in share price drops for ServiceNow and Salesforce. Salesforce saw 9% year-over-year revenue growth in the third quarter and raised its 2025 ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. ServiceNow CEO Bill McDermott during the recent World Economic Forum in Davos, Switzerland. ...

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...