Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

ROCHESTER, N.Y. — The United States Postal Service (USPS) is changing its postmark process, which could impact how important mail like bills and ballots are sent. For decades, the postmark showed when ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

New York Gov. Kathy Hochul recently signed a new law simplifying and modernizing service of process requirements for Surrogate's Court proceedings. Senate Bill 8175 abandons the historically strict ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Weeks after negotiations with the winning bidder of a contract to renovate and run 18 highway service plazas fell apart, the Massachusetts Department of Transportation is starting the process over.