Granicus, the global leader in government experience technologies and services, today announced the launch of Federal Experience Cloud (FXC). FXC is a FedRAMP-authorized digital engagement and ...

New GenStudio and Firefly capabilities automate content creation and provide agentic assistants to keep up with branding as ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...

Adobe Inc. today unveiled a new enterprise platform designed to coordinate artificial intelligence agents across marketing, ...

Adobe CX Enterprise is an end-to-end AI system with agents, agent skills and Model Context Protocol (MCP) support.

Italian truck and spider lift manufacturer Socage has launched a new after sales division dubbed Platform Service, replacing its former Socage Customer Service operation and branding. The new ...

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform. The healthcare ...

Chativ’s AI chatbot for small business websites trains itself from your existing content and answers customer questions 24/7 — no coding required. AMSTERDAM ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

New research draws the line between AI customer service that builds loyalty and AI deployment that drives churn — with resolution data to prove it. Resolution rate is the eye-catcher. It is the number ...