"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.

Gas South is leading the way in exploring with Oracle how to deploy AI capabilities best. "At Gas South, we are always looking for new ways to leverage data and automation to deliver better service, ...