Helpdesk phone calls constitute first contact with a company's customers as well as an opportunity to make a good impression, solve issues, or make a sale. This makes the information contained in ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Increased investment in AI-based analytics, combined with government initiatives supporting digital transformation, has significantly boosted the adoption of speech analytics platforms. Several ...

AI-powered speech analytics vendor VoiceBase recently teamed up with data visualization and BI market leader Tableau. By using VoiceBase's solution, call center audio recordings can now be parsed and ...