While Salesforce has mitigated SaaSpocalypse risks via Anthropic, its Frankenstein architecture creates a heavy Integration ...

Yet, traditional ITSM frameworks often rely heavily on manual processes that create inefficiencies, accuracy issues, and slow resolution times. As organizations scale and user demands grow more ...

Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

That said the direction is clear. Claws are coming to the enterprise. Nvidia just made its bet on being the platform they run ...

Qualtrics executives get candid about the organisational, commercial, and technical complexity behind the vendor's shift from ...

Health systems and payers are entering a new era of artificial intelligence adoption—but their buying strategies haven’t caught up yet given how fast the technology and market are moving. | Health ...

At GTC 2026, Nvidia launched its Agent Toolkit, signing Adobe, Salesforce, SAP and 14 others in a major push to power ...

For decades, workers displaced by technology in traditional industries — coal miners, factory hands, truck drivers — were ...

We’re no longer certain that software firms will outperform over the next decade, but positive outcomes remain possible for names like Salesforce.

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

We’re no longer certain that software firms will outperform over the next decade, but positive outcomes remain possible for names like Salesforce.

Pushed toward adopting S/4HANA, CIOs have options, whether it’s modernizing around ECC, adopting a composable architecture to ...