The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Perplexity announced Computer for Enterprise at its Ask 2026 developer conference, launching a multi-model AI agent with ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Modernizing Support with Next-Gen AI Knowledge Management Austin, United States - March 15, 2026 / Upland Software / ...

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

In this example, software does not disappear. It becomes the execution substrate that agents orchestrate in the background, like the systems of record (the authoritative systems where core business ...

Legal AI platform Legora has raised $550m in fresh funding to finance its ongoing US expansion, valuing the company at $5.5bn ...

We took a look at the morning routines of the CEOs and founders of some of the world's biggest companies, ranging from 4 a.m.

As part of the integration, Snowflake provides the Data Management and Intelligence layer, underpinning Capita's AI Catalyst Stack across contact centre and client-facing operatio ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...