Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.

Uncle Giuseppe's in New Jersey hooks me back for its tremendous comfort food; NPS, on the other hand, is too much comfort for CX leaders. But instead of immediately infusing their responses into what ...

Key financial metrics improved: Q4 revenue was $159 million (up from $155 million in Q3); adjusted net income was $26 million (down from $41 million in Q3, but Q4 was noted as a record for that ...

Raia Drogasil SA (RADLY) reports robust revenue growth and market share gains, while navigating challenges in pricing and inventory management.

With a 95 NPS and 100% Ease of Admin score, OutSystems sets the standard for enterprise AI agent development OutSystems, a leading AI development platform, today announced it has been named a Leader ...

Despite challenges in project services, Sylogist Ltd (SYZLF) reports robust SaaS revenue growth and a strategic shift towards partner-led sales.

Clas Ohlson AB (STU:OHCB) reports robust financial performance with an all-time high operating margin and significant online sales growth, despite facing currency challenges.

Mortgage Brain, the leading mortgage technology provider, says its latest lender feedback survey highlights the growing importance of trusted technology ...

Fullbay’s sixth annual State of Heavy-Duty Repair report shows an industry delivering record revenue growth even as it ...

In November, Princess Cruises announced it was adding new cocktails to select menus. And they weren't just any cocktails. The recipes were designed with Handshake Speakeasy, the M ...

The wireless carrier now thinks it could hit 13 to 16 million fixed-wireless subscribers by 2030, plus 3-4 million more on ...

BBVA held an event for investors and analysts this Tuesday to provide further insight into the priorities of its 2025–2029 ...