Computerworld

ServiceNow embeds AI-powered customer-assist features throughout products

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests

Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced 1Kosmos high-assurance ...
Seeking Alpha

Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...
SiliconANGLE

ServiceNow injects more generative AI capabilities into its workflow platform

Enterprise workflow software giant ServiceNow Inc. is beefing up its platform with yet another dose of generative artificial intelligence capabilities. The new features, which come as part of the new ...
Nasdaq

Zoom Communications and ServiceNow Announce Integration of Zoom CX with ServiceNow CRM and ITSM Solutions

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...
Seeking Alpha

3CLogic and ServiceNow Expand Partnership to Unveil AI-Powered Unified Contact Center Solution to Transform Contact Center Operations

3CLogic Unveils Groundbreaking Integration with ServiceNow (NOW) to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs ...