Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Haibot brings AI-powered IT help-desk to WhatsApp, cutting ticket backlogs at intakeSouth African AI startup Haibot has launched a conversational AI agent that manages the IT support journey – from ...

ServiceNow experts and customers highlight why acting at pace, deploying cross-system AI agents and governance are key in AI ...

Nvidia Corp. has made a “significant investment” in artificial intelligence developer Thinking Machines Lab Inc. as part of a partnership that the companis announced today. Th ...

Advsr AI Spotlight Highlighting notable AI moves at the intersection of strategic operating companies and emerging startups. Big ideas in the works. Strategic Deployments of AI CVS Health and Google ...

Zendesk, a global software company that develops solutions for customer and employee service, is transitioning from being a software-as-a-service (SaaS) customer relationship management (CRM) provider ...

ESET researchers document how the Sednit APT group has reemerged with a modern toolkit centered on two paired implants – BeardShell and Covenant.

ServiceNow is setting an example for other hard-hit software companies. CEO William McDermott plans to buy $3 million of stock in the open market, while he and other key executives are canceling ...