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The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Call centers have long served as the front line of brand trust. When a customer reaches out with a billing dispute or a product failure, the experience they receive shapes how they describe the brand ...

Sly of the Underworld has offered up a blunt plea to the state government amid reports of continued knife violence in Victoria. Press PLAY to hear the crime reporter’s plea Speaking on 3AW Breakfast, ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Staffers at Film at Lincoln Center keep a list of the incorrect movie titles they’ve heard from patrons. That list is very, very long. Credit... Supported by By Matthew Huff Illustrations by Tala ...

In the Student Center for Belonging and Community, first-generation Bates students mentor their younger peers, providing guidance on everything from academics to internships to social life. Bates is ...

Food scientists have reclassified dietary fibers -- beyond just soluble and insoluble -- to better guide nutritional decisions and drive targeted health food products. Australian food scientists have ...

Frontier’ telcos are deploying hundreds of AI agents across their operations, says Microsoft. But telcos are also slowing in ...

Megan DeMatteo is an independent journalist and editor covering all things money, lifestyle and web3. She has written for notable publications including Marie Claire, CoinDesk, Insider and more. She ...