AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the ...

Agentless Linux Security Now Available to Government Agencies and Critical Infrastructure Operators Sandfly's agentless ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus ...

Frontier’ telcos are deploying hundreds of AI agents across their operations, says Microsoft. But telcos are also slowing in the AI race because of three big problems.

Most "hacks" are just companies leaving the digital front door unlocked. A few basic setting tweaks and MFA could have saved firms like Snowflake from total chaos.

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced that SPS PoolCare, the largest residential swimming pool services platform in the United States, is ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

AT&T is rolling out a new app that combines account management, shopping, and, of course, an AI-powered assistant.

For the first time, customer-facing teams will be able to practice real GenAI-driven customer conversations inside simulated enterprise systems SAN JOSE, Calif. and BANGALORE, India, March 9, ...