What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything - contact centre Kevin ...
Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA).
Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation - contact centre ...
We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...
FourNet specialists to advise contact centre operators how to spot and stop criminal activity in real time Digital transformation and customer experience specialists, FourNet, have warned contact ...
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout New survey of 1,505 CX leaders across Europe highlights how contact ...
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience Group in a deal which will lead to a £15million investment in the company. The new company ...
NHS Lanarkshire has implemented a new cloud-based telephony system across the health board, supporting improved communication between patients and staff. The Contact Centre as a Service (CCaaS) ...
Brightstar , the end-to-end device lifecycle management solutions and device protection provider, has announced the opening of their new dedicated Crewe based contact centre as part of their £50M ...
TTEC Holdings has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Volkswagen ...
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with ...
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