The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...

Reverse logistics are an important part of e-commerce, with almost 30% of all online orders returned, depending on the product category. For some types of products, returns will be a small part of ...