Learn about the rise of “dry-chatting” and how AI is becoming a rehearsal partner for modern communication, especially before emotionally-challenging work situations.

When handled well, difficult conversations create clarity, strengthen relationships, and help people stay grounded in roles ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

Direct talk about tough topics is intimidating, but it’s the path to trust. Leading with genuine empathy can transform a difficult conversation into a safe space for connection.

In an increasingly polarized world, leaders who deploy three principles in challenging conversations set themselves apart.

Every time Sarah publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...