Alan Pelz-Sharpe is the founder of the research and advisory firm Deep Analysis. He is also co-author of the book "Practical Artificial Intelligence—An Enterprise Playbook." ...

The most powerful applications are often the ones employees barely notice—until the savings show up on the bottom line.

How is AI optimizing your back-office? In the energy sector, operational efficiency is a competitive necessity. While many companies are exploring artificial intelligence, the true transformative ...

Saurabh Sharma, COO of ProHance, on how ProHanceCX helps enterprises streamline delivery, boost workforce utilization, and unlock scalable growth. Forecasting and capacity management are not ...

NICE Systems (NASDAQ: NICE) recently launched NICE Robotic Automation, an innovative solution that uses software robots to automate routine back office processes to help improve operational efficiency ...

Forward-thinking firms are reimagining the back office. By centralizing support functions, adopting technology, and making data-driven decisions, they are creating scalable, flexible, and resilient ...

Liberate, an AI startup automating insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agentic deployments across carriers and agencies globally.