Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant ...

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple this month refreshed the security support document that provides iPhone, iPad, and Mac users with tips on how to recognize and avoid social engineering schemes like phishing messages and fake ...

An Apple Watch owner has claimed that the device caused a burn on his wrist and says that attempts to resolve the issue with customer support ...

Apple announces new software for its devices once a year, at the World Wide Developers Conference. That took place on Monday, June 10 and it confirmed precisely the reports that had leaked ahead of ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

Learn how to easily schedule your Genius Bar appointment for demos, workshops, or repairs Reviewed by Jessica Kormos Use the Apple Support app to quickly schedule a Genius Bar appointment for any of ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...