For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG) (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Zendesk this week upgraded messaging from an optional add-on to a core part of its customer service offering. The move comes after a surge in demand for messaging as a customer contact channel over ...

Fast-growing cloud CRM vendor Zendesk is cementing its recently expanded product footprint with the launch of an enhanced Support Suite and a new Sales Suite offering today. It is also celebrating the ...

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--AWS Summit 2019-- Zendesk, Inc. (NYSE: ZEN) announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon ...