Automox today launched its Autonomous Endpoint Management (AEM) app for Zendesk, enabling IT teams to see and immediately remediate endpoint issues directly from support tickets. The integration ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When ...

Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service . SAN FRANCISCO, March 11, 2026 /PRNewswir ...

(Bloomberg) -- Software maker Zendesk Inc agreed to be acquired by a group of buyout firms led by Hellman & Friedman and Permira for about $9.5 billion. The all-cash transaction offers shareholders ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...