Trent Gobble stands at the front of a Spectrum store in Henrietta, opens the camera on his phone and scans a QR code on a sheet of paper stationed on a small stand facing the door. A link pops up, ...

“VRS interpreters provide an essential service to the Deaf and hard-of-hearing community, but the private equity owners of ZP Better Together and Sorenson Communications act as if they do not,” said ...

Dennis Matthews, 38, uses his hands to talk. He’s deaf and speaks American Sign Language, even during phone calls. Thanks to Video Relay Service, Matthews can use his primary language to communicate ...

For people who are deaf or hearing-impaired and use traditional phone relay services, making a phone call to order pizza or just getting a call from a friend can be a lengthy process. Although the ...

At least 20 to 30 times a week, Matt Starr places telephone calls through a video relay service for anything from making appointments with his doctor to finding someone to fix his air conditioner.