Customer service and sales software provider Zendesk Inc. today announced that it plans to acquire artificial intelligence software for customer support teams startup Forethought Technologies Inc. for ...
SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this ...
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...
Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...
Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects ...
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