A major census of the design industry by the AIGA aims to help make it more diverse. In 2014, when Antionette Carroll was tapped to lead a task force on inclusivity for the AIGA–the professional ...

Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction. But how do you make sure that you are truly measuring ...

Surveys are a popular tool for collecting feedback from donors and program participants. Inexpensive and easy to send, they’re a visible way to engage constituents and signal an openness to outside ...

Park benches, well-maintained lots, planters full of bright flowers, lamp posts — these are public space design features that we often think of as perks, and maybe even beneficial to our physical and ...