An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical than it is today. Adopting item-level RFID technology ...