The impact of coronavirus on the world is a story with an indeterminate beginning, an indiscriminate middle and no discernable end. In addition to inflicting a worldwide death toll in excess of 3 ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jun 26, 2021, 03:06pm EDT Jul 02, 2021, 08:52am EDT This ...