ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...
Becker's Hospital Review

Transforming patient care with streamlined service requests: 3 takeaways

This was the main theme of an executive session sponsored by ServiceNow at Becker’s 12th Annual CEO + CFO Roundtable, where Drew Koerner, healthcare chief technology officer of ServiceNow, led a ...
ZDNet

ServiceNow launches Virtual Agent, aims to resolve issues via bot

ServiceNow launched conversational bot technology called Virtual Agent that aims to complete work from conversations and resolve issues for customers and employees via automation. Virtual Agent, which ...
Nasdaq

ServiceNow, Adobe pair their customer service software to improve apps

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

Sharath Chandra Macha: Making Enterprise IT Systems Better with ServiceNow

Sharath Chandra Macha says systems should work the way people think. If you need training just to do simple stuff, ...