Mystery shopping and surveying firm SeeLevel HX released its biannual look at drive-thru timing, the first examination of key QSR metrics since the pandemic slammed the restaurant industry. The study ...
As consumers increasingly pick up their fast-food orders from the comfort of their car, average drive-thru times across 10 chains slowed down by nearly half a minute, according to an annual study ...
Does it feel like you've spent more time in line at restaurant drive-thrus this year? You are not alone. A study released recently by SeeLevel HX, a customer experience measurement company, found wait ...
If you've noticed longer wait times at your local drive-thru, it's likely not your imagination: according to an annual study conducted by market research company SeeLevel HX, drive-thrus have gotten ...
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