The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Sign up for the Concord Monitor’s morning newsletter for essential news each day, and our contests and promotions list for special offers and giveaways. Christina ...

Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

Every time Allie publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service. The Social ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Elon Musk’s marathon of government cuts at DOGE echoes his Twitter takeover back in 2022. Here’s a breakdown of his playbook, and why critics say it doesn’t translate directly to the government. Photo ...