MULLICA HILL, N.J., Dec. 2, 2025 /PRNewswire/ -- SENA is pleased to announce the launch of its AI-powered scheduling agent on the AthenaOne Marketplace, enabling healthcare practices to streamline ...

Nashville-based UnityAI, an AI operations startup, announced the launch of specialized agents to help staff with scheduling, appointment confirmation, intake and follow-up. The voice AI technology ...

The time has come for flexible scheduling, especially for contact centers where inflexible scheduling practices are a top driver of agent dissatisfaction and attrition. There are many approaches to ...

The Verint TimeFlex Bot is one of many Verint bots powered by sophisticated artificial intelligence (AI) models now available on the Verint Open Platform. The TimeFlex Bot leverages AI with workforce ...

MINNEAPOLIS--(BUSINESS WIRE)--Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM).

Taction, a call center outsourcing company, had worked with its own workforce management forecasting tool for more than 20 years, but the company recognized that this spreadsheet-based forecasting ...