This article first appeared on GuruFocus. Salesforce (CRM, Financials) reduced its customer support workforce by nearly half, with CEO Marc Benioff directly attributing the 4,000 job cuts to advances ...
Artificial intelligence (AI) has enabled Salesforce to cut 4,000 customer support roles this year, CEO Marc Benioff said on a recent podcast. With AI agents taking on more tasks, the San Francisco ...
Rimini Street will branch out into offering third party support for Salesforce in move that takes the company into software as a service. And in an interesting twist, Salesforce and Rimini are ...
Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers. Since AI has been developing at such a rapid pace, businesses ...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant ...
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