Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Minuscule Technologies empowers businesses with Salesforce Experience Cloud, offering personalized, AI-driven experiences and streamlined operations.

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce powers countless businesses, helping them manage customer relationships, automate processes, and make data-driven decisions. But off-the-shelf solutions don’t always cut it. Many companies ...

Salesforce is deeply integrating Sales Cloud with Slack. The Marc Benioff-led CRM giant today said it is launching Slack Sales Elevate, a new experience in the work collaboration platform that will ...

Salesforce CRM and Automatic Data Processing ADP have announced an ambitious collaboration to reshape the landscape of client experiences. Leveraging Salesforce's Customer 360 platform, ADP aims to ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes: Einstein Copilot: A new and trusted out-of-the-box ...

ADP and Salesforce will pioneer the future of human capital management for ADP’s more than 1 million clients with AI, data, and CRM SAN FRANCISCO & ROSELAND, N.J.--(BUSINESS WIRE)--Today, Salesforce ...

Salesforce's AI Day will have a lot more information to share, but here's a tasty appetizer from one senior exec. Salesforce later today will unveil a slew of product and strategy announcements at a ...

It was a big week for the customer experience market, with two major players in the marketing tool space taking swings to bring the idea to the next level. The pair of moves taken together could move ...

As Salesforce Administrator, you'll play a key role in developing, configuring and supporting our Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud and Consumer Goods Cloud). You'll ...