Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...

The near future of artificial intelligence (AI) won’t be defined by ushering in a race of sentient machines. While we’re inching closer to the goal of AI brain mapping, the next era of AI will be more ...

Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...

Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...

Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...

Salesforce is making a strong move into AI with the launch of Einstein. Although the vision has some gaps it's bound to be a Dreamforce crowd-pleaser With the imminent release of Salesforce Einstein, ...