Experience can create blind spots, making seasoned workers more prone to shortcuts and complacency, which can be mitigated through targeted retraining focused on reflection and storytelling.

Peter Matthews talks with Battalion Chief Grant Tinker about the normalization of deviance, often mistaken for complacency, and how deeper in the fire service and carries serious consequences. In this ...

Employers are told that they need to follow certain safety regulations to keep people safe when they’re working at heights. But—to be blunt—those measures aren’t enough. Every day, human factors like ...