Surely you have experienced this scenario: An employee walks into a manager’s office and declares, “We have a problem.” The manager, not at all phased by this statement, replies calmly, “Well, I know ...

Ware, James P. "Some Aspects of Problem Solving and Conflict Resolution in Management Groups." Harvard Business School Background Note 479-003, September 1978. (Revised November 1979.) ...

That is the offer Rick van Pelt, M.D., and his team in Clinical Practice Transformation (CPT) make to units across UAB Hospital. CPT serves as a kind of internal consulting group, part of the ...

Mathematicians excel at handling complexity and uncertainty. Mathematical reasoning strategies aren't just useful for dilemmas involving numbers. We can apply math mindsets to improve our approach to ...