With this solution come a new set of competitors, from the ranks of CRM and e-service. One of the Holy Grails in customer care since the explosion of the internet, and subsequently e-tailing, has been ...

DENVER, Nov. 3, 2025 /PRNewswire/ -- Social isolation is one of the greatest health risks facing older adults today. For more than two decades, LifeLoop, the leading senior living engagement and ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Citizens today have access to a dizzying array of services through a simple internet connection. As more citizens find their news and shape their identities online, they are increasingly expecting ...

According to 2018 data, 62% of U.S. customers contacted customer service sometime in the previous month. This is in stark contrast with how businesses and customers want to communicate. Customers ...

As the economy strengthens and the job market becomes more robust, employees are beginning to have an upper hand in deciding where they want to work. At the same time, employers are going to have to ...

Many catering, wedding, and event business owners build their social media strategy around creating a stellar plan that includes what to post and when to post it, complete with hashtags and captions.