As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price ...

The start of a new month often brings familiar paperwork and, lately, a shock. Across the U.S., households are finding their electricity bills climbing higher than at any time in recent years. In ...

TROY, Mich.: 17 Dec. 2025 — According to the JD Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

With 2025 drawing to a close, the U.S. utility sector is at a critical juncture marked by rising demand, grid modernization, and the ongoing energy transition. Heading into 2026, record electricity ...