Direct talk about tough topics is intimidating, but it’s the path to trust. Leading with genuine empathy can transform a difficult conversation into a safe space for connection.

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Forbes contributors publish independent expert analyses and insights. Simone E. Morris reports on inclusive leadership for the workplace. Most people want to avoid the term "hard" because of the ...