As users are exposed to an increasing variety of mobile communication forms--mobile e-mail, voicemail, SMS, and, of course, voice--managing one's availability, or presence, becomes important. Wireless ...

The companies, through their iPlanet software collaboration, are quietly working on instant messaging software for businesses, a market segment where Microsoft and IBM lead. Stephen Shankland worked ...

The use of instant messaging in the workplace and from mobile devices continues to grow, according to an America Online survey released Tuesday. Nearly 27 percent of all IM users surveyed said they ...

The use of instant messaging in the U.S., for both work and play, is up 19% over last year, according to an Instant Messaging Trends survey released yesterday by America Online Inc., which makes AOL ...

Lync is Microsoft’s enterprise communication tool. With Lync, users can video or audio call, and instant message their contacts. This capability is becoming more and more pervasive in business as the ...

Long before writer Jeremy Gordon covered music and pop culture for the New York Times and The Outline, he was an elementary schooler who logged onto AOL Instant Messenger (AIM) for the very first time ...