VentureBeat

Intercom's new Fin AI Copilot gives customer service agents their personal AI assistant

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...
VentureBeat

Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...
AOL

Irish-founded unicorn Intercom is ditching ChatGPT for Anthropic’s Claude to handle customer service chats

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...
Diginomica

Customer service is 'completely transformed' by AI, says Intercom's product chief

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...
Harvard Business Review

Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...