When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

How to Know if a Natural Language IVR Is Worth the Cost Your email has been sent Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...