Janet Lam is an AI solutions expert and the founder of Building Blocks Business Planning, helping businesses thrive through innovation. People no longer wait days for replies. They expect answers in ...

Website chatbots, also known as rule-based chatbots, are popular and familiar. They can answer visitors’ questions, capture contact details for email marketing lists and schedule callbacks for sales ...

Rohini Srihari, professor of computer science and engineering, was a guest on UB's Driven to Discover podcast, where she discussed how to make chatbots better.