ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...

ServiceNow debuts Autonomous Workforce, EmployeeWorks automation tools

ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.
CIO

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...
WJFW

NTT DOCOMO, StarHub, and ServiceNow keep travelers connected with autonomous roaming resolution using ServiceNow CRM

The companies have been developing the industry’s first inter-carrier operational model on the ServiceNow AI Platform, ...
ZDNet

ServiceNow's 4 key AI principles and why they matter to your business

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...
diginomica

ServiceNow's Autonomous Workforce is here and it's impressive - are enterprises ready for it?

ServiceNow's launch of Autonomous Workforce and EmployeeWorks marks a credible step from AI assistance to AI execution - with governance and repeatability at its core. Whether enterprises are ready to ...
Onrec

ServiceNow launches Autonomous Workforce that thinks and acts; adds Moveworks to the ServiceNow AI Platform

ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today launched Autonomous Workforce, AI specialists that can execute jobs with the scope, authority, and governance required for ...
DATAQUEST

From system of record to system of experience: How EY and ServiceNow are modernising enterprises

ServiceNow partnership: co-innovation, responsible AI, and workforce transformation shaping the next phase of enterprise digital transformation, interview ...
Business Wire

ServiceNow Further Simplifies Work With Acquisition of FriendlyData

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), Forbes’ No. 1 World’s Most Innovative Company, has agreed to acquire the technology of FriendlyData, which makes it easy for non-technical ...

ServiceNow AI Alliances With TCS And Kearney Deepen Workflow Platform Role

ServiceNow (NYSE:NOW) announced a multi year AI partnership with Tata Consultancy Services focused on building and deploying ...

Intact Technology Named 2026 ServiceNow U.S. Federal Partner of the Year and Worldwide AI Customer Value Partner of the Year

Intact Technology, an Elite ServiceNow Partner focused on large-scale Federal and highly regulated enterprise environments, today announced it has been named both U.S. Federal Government Partner of ...