Genesys to Offer Experience Orchestration Services on AWS European Sovereign Cloud

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced plans to make the Genesys Cloud™ platform available on the AWS European Sovereign Cloud, a new independent cloud ...
Business Wire

Genesys and Dimension Data Experts Outline Top Trends in the Contact Center

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, invites business leaders to join an expert ...
Morningstar

Genesys Expands Global Reach and Compliance to Advance Trusted Agentic AI

Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...

Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...
No Jitter

Genesys to launch sovereign EU cloud

As launch partner for AWS European sovereign cloud, Genesys Cloud will have its own sovereign EU cloud by summer.
PE Hub

PE-backed Genesys to acquire social and digital data analytics firm Radarr Technologies

The deal is expected to close in the first quarter of fiscal year 2025 Radarr is run by co-founders Ram Bhamidi and Prerna Pant, and was set up in 2013 Based in San Francisco, H&F was founded in 1984 ...
Business Wire

Genesys Awarded Two 2023 Global AWS Partner Awards

LAS VEGAS--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders ...

Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...
Destination CRM

Treasure Data’s CDP for Service Integrates with Genesys

Treasure Data, a customer data platform (CDP) provider, has made its CDP for Service available on Genesys AppFoundry, a dedicated marketplace for customer experience solutions. Treasure Data's CDP for ...
Nasdaq

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
SiliconANGLE

Genesys and Google Cloud partner to deliver next-generation contact center experiences

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...