These days, most people are aware of both the buzz and consternation that has accompanied any discussion of artificial intelligence (AI) within recent months. Like any technology, AI has a learning ...
Over the long weekend, I read The Friction Project, a new book out from two of my favorite business school professors, Robert Sutton and Huggy Rao of Stanford. They spent seven years working with ...
Organizational psychologist Sutton and Stanford Graduate School of Business professor Rao follow up their 2014 collaboration, Scaling Up Excellence, with an impassioned guide for reducing “friction,” ...
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