Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two ...

Myles Suer, a digital and CIO analyst, has been a pivotal voice in tech strategy and customer engagement for years. As one of CMSWire's 2024 Contributors of the Year, a repeat award for the author, ...

Glengarry Glen Ross, David Mamet's Pulitzer Prize-winning play, is an of-its-time masterpiece. The 1983 stage work captures a corrosive Chicago real estate firm and its ruthless, panicky and ...

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, ...

Based in Palo Alto, Stanford Health Care (SHC) operates two major hospitals in the northern California region, is made up of a network of community physicians, and takes care of approximately 20,000 ...

In today's competitive landscape, customer experience (CX) stands as the key differentiator for businesses globally. The stakes are undeniably high, with a staggering $3.8 trillion in sales at risk ...

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price — and they don’t want to wait weeks ...

In this short interview from Patients as Partners in Clinical Research 2023, EMD Serono's Schiffon Wong discusses how her role gathers and disperses patient experience data into the medicine ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...